As we enter into fall, COVID-19 is still playing a central role in how we manage our businesses, maintain relationships with existing clients, and attract new clients remotely.
This is new territory for many business owners, managers, and directors who are faced with communicating remotely and being effective in those communications.
Firms and organizations are sometimes faced with having to disengage a client and often do not employ appropriate communication skills to effectively terminate a professional relationship. There are various reasons why firms decide to disengage or fire a client.